A security dealer has to walk through your home or business to thoroughly learn about your specific needs. Therefore, it is very important to choose a person and company that you can trust.

Dealer Selection Checklist

Answer these questions to make an informed choice:

1. Is the company national, regional or local?
2. Is the company part of a national dealer program with high-quality, premium products?
3. Will the dealer reinstall a system for free if you move?
4. Does the company specialize in residential and commercial security?
5. Will the company provide at least three references from current customers? What are the names of these references?
6. How do references rate the company in the following areas:
   • Professional installation
   • User training
   • Repair service timeliness
   • Monitoring services
   • Overall customer service after the sale.
   • Fulfillment of promises made at the point of sale.
7. Is the company licensed to install security systems in your area?
8. What kind of warranties are provided?
9. Is the company a member in good standing of local associations, such as:
   • The local/national chapter of the National Burglar and Fire Alarm Association
   • The local Chamber of Commerce
   • The American Society for Industrial Security
10. How many wireless systems has the company installed? How many hardwire systems?
11. Does the company have its own central monitoring station?
12. Does the company have a referral program?
13. What will the sales/installation process entail?
14. How many people will perform the installation and what kind of identification will they have.